Friday, October 21, 2011

To make the change, just go to our Website and click on...

AARRGH!

I got a notice in the mail from State Farm Insurance Company the other day. It stated that my automatically deducted premium would be increased 16 cents on the next EFT withdrawal from my bank. But then they added a $1.00 service charge for mailing me the notice!  REALLY!!

When I cooled down, I discovered there was a note on the statement that I could elect paperless billing for my account. Silly me--I assumed that is what I was doing when I set up the automatic billing.

 I dutifully followed the instructions and logged in at their statefarm.com website. The next step of the instructions was to click the "Turn off Paper Bills" link supposedly listed under insurance policies.

But, first I had to set up an online account with them. I entered all the required info including my oldest grandchild's middle name and the city where my mother was born. The system rejected the information! I started over and re-entered the info only to be rejected again.

So, I got on the phone and tried to call them.You know the routine...you go through a series of prompts and finally reach a person who immediately transfers you to Interminable Hold. Frustrated, I eventually hung up without ever learning why State Farm Insurance Company thought I was lying about my oldest granddaughter's middle name.

Long-story-short, after an hour of wading through countless screens and false starts, I finally found a screen that actually addressed my complaint. I first had to click on "Agree" to a long document regarding automatic billing, all of which pertained to my already-existing EFT deduction.

I then had my choice of three options, none of which was "Turn off Paper Bills".  I clicked all three (which seemed to be what they wanted) and hoped for the best.

According to the note on the paper statement, I will now have to go into their crazy-making website to learn if and when they make 16-cent adjustments to my premium deductions in the future.
Sigh...

3 comments:

Pearl said...

On the one hand, I am completely frustrated on your behalf.

On the other hand, I think just READING that burned some calories.

:-)

Pearl

Blissed-Out Grandma said...

Wow, that's a lot of run-around. I do like paperless reports, so far. But some are much easier to navigate than others, for sure.

Suldog said...

It is a hideous scam all around. Service charge for this, service charge for that... they're nickel and diming us to death these days.